Frequently Asked Questions

We have an instant online page that you can get instant quotes and place an order. If you are happy with the quote you can then place the order. You will then be asked to fill out the form. You can also add any messages or notes we might need to know. You can also add an option to deliver to another address which can be specified. Once an order is completed and paid for, then you have the option to upload your artwork.

The turnaround time will vary on a few things from how busy we are to how many deadlines we might have for that week. So the standard turnaround time can be anything from 3-14 working days. If you have a deadline for an event, please get in touch first before you place an order. Please do not place an order and then later mention the deadline as we might find it difficult to honour the deadline and will be forced to reject it. You can e-mail info@vponline.co.uk to enquire about a deadline request or in turn also phone 01241 874 749 during office hours. We also have some customers who place an order then a few days later mention a deadline. Again this might cause problem so always check first if you have a deadline, please

Upload it online at from the link https://vponline.co.uk/artwork-upload/ or email artwork to info@vponline.co.uk quoting your Name and address for the order you would have placed For artwork specifications and templates etc. please see the link below https://vponline.co.uk/artwork-upload/

You can post the master or a copy CD or DVD to the below address please make sure you also include your name, address and a contact number or e-mail. We recommend sending signed for or Special Delivery .

We will need to make up a physical master for Duplication process to work. If you send this in the post, there is no extra fee to make a master disc.

The brand of CDs and DVDs we use are high quality professional grade AAA rated CD/DVD discs for all duplication jobs. Our cases are also a Grade A case, and for printing print on silk paper at 130gsm or card at 350gm with digital printing. Printed parts use the highest quality paper and highest weight in the industry

Sorry, we don’t offer accounts to customer or business at the moment but this might change later   All jobs must be paid first before work is started on them

We can offer you a few option for this if you need help. 

You might find very old CD and DVD players used to have difficulty playing CD-R and DVD-R discs. This was due to their lasers not being designed with these discs in mind. However this is an extremely rare problem as many older players become less common.

Duplication and Replication are two methods of copying your CD and DVDs Duplication is done using a duplication towers and the disc type is recordable discs. It is suitable for small jobs (up to approximately 1000 copies) due to a lower setting up cost. Replication is done using a Glass Master which is done by stamping the data onto the CD or DVD. It has higher setup costs and turnaround time is longer, however this method has cost benefits when many copies are required (we can do these from 500 discs on request). There is an area of overlap where both Duplication and Replication can be used, typically when copying between 500 and 1000 discs. The decision to use one or the other method at these quantities will be driven not by price, but by secondary advantages/disadvantages of each method, which is usually the turnaround time. 

Returns are accepted if there is a fault with the product or print. However, as each product is customized and cannot be resold, we are unable to accept returns if you change your mind or no fault is present. For more information on this please check out T&Cs https://vponline.co.uk/terms-conditions-privacy-policy/